Terms and Conditions
Terms and Conditions
1. Introduction
These Terms and Conditions govern your use of the Online Worlds website and your purchase of physical books from us. By placing an order, you agree to be bound by these Terms and Conditions.
2. About Us
Online Worlds is a Web store operated by WF Professionals LLP. Our business address is WF Professionals LLP, 1A Kingsbury's Lane, Ringwood, United Kingdom.
3. Products
All products sold on this website are physical books. Product descriptions and formats are provided on each product page.
4. Pricing and Payment
All prices are shown in GBP (£) and include applicable UK taxes where required. We reserve the right to change prices at any time. Payment must be made at the time of purchase using the payment methods offered at checkout.
5. Delivery of Books
After completing your purchase, your books will be dispatched to the UK delivery address you provide at checkout. Delivery times and shipping options will be shown at checkout and may vary depending on your location. We aim to dispatch orders within 48 hours of confirmed payment. We do not deliver to addresses outside of the UK. Please acquire the product on Amazon if you require international shipping.
6. Risk and Ownership
Physical ownership and risk in the product passes to you upon delivery to the address you provided. All intellectual property and moral rights are reserved to the author.
7. Returns and Refunds
You may have the right to cancel your order and return the books purchased under the Consumer Rights Act 2015 and other relevant UK Consumer Law. Please see our Returns and Refunds Policy below for more details.
8. Intellectual Property
All content on this website, including images, text, and branding, is protected by copyright and other intellectual property rights. You must not infringe these rights.
9. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from your use of this website or purchase of books. Our total liability for any claim shall not exceed the amount you paid for the relevant order.
10. Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will apply to future purchases and will be posted on this page.
11. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Privacy Policy
You personal data will be stored and processed solely for the purposes of fulfilling your order and HMRC tax obligations.
Returns and Refunds Policy (UK)
1. Your Right to Cancel
If you are a UK consumer, you may have the right to cancel your order within 14 days of receiving the books, in line with UK consumer law. This right does not apply to certain items, such as personalised or clearly customised books, or items that are not suitable for return for health or hygiene reasons once unsealed.
2. Condition of Returned Items
Books must be returned in their original condition, unused and undamaged, where reasonably possible. We may reduce your refund if the value of the books has been reduced due to your handling them in a way that would not be acceptable in a shop.
3. How to Request a Return or Refund
To request a return or refund, please contact us within 14 days of receiving your order with your order details and the reason for the return. We will provide instructions on how and where to send the books back.
4. Return Shipping Costs
Unless the books are faulty, damaged, or not as described, you are responsible for the cost of returning them to us. If the books are faulty or we sent the wrong item, we will cover reasonable return shipping costs.
5. Processing Refunds
Once we receive and inspect the returned books, we will process your refund using the same payment method you used for the original purchase. Processing times may vary depending on your payment provider.
6. Faulty or Damaged Items
If your books arrive faulty or damaged, please contact us as soon as possible with photos and a description of the issue. We will work with you to arrange a replacement or refund.
7. Contact Details
If you have any questions about our Terms and Conditions or Returns and Refunds Policy, please contact us at info@wfprofessionalsllp.co.uk.
This policy is intended as general information and does not affect your statutory rights under UK law.